Verified.Me Support

We’re available 24/7 by phone.
1-844-778-5409

TTY Service: 1-855-224-1714

Or choose a section below to get started.

Frequently Asked Questions

Error Messages

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Support
Report a Problem

Have you checked our online help materials? (required) * Required
- Yes
- No
Please visit our support section here.
Is your issue related to authenticating to the application through your bank? (required) * Required
- Yes
- No
Please contact your bank for support with authenticating.
BMO - 1-877-CALL BMO
CIBC - 1-800-465-2422
Desjardins - 1-800-224-7737
RBC - 1-800-769-2511
Scotiabank - 1-800-472-6842
TD - 1-866-222-3456
First Name * Required
Email * Required
Email Confirm Email
Financial Institution
Please select the name of your financial institution
Unfortunately the Verified.Me service is currently only available using one of the listed Financial Institutions. However we encourage you to please check our website periodically to see if your financial institution becomes available, or if possible to use one of the already available options.
Connection/Partner Service
Please provide the name of the connection or partner service you are trying to use i.e. Costco, Sunlife, Dynacare, Equifax
Type of Problem (required) * Required
- Authentication
- Error Message
- I Have a Question
- Other Inquiries
Where in the app are you seeing the error/problem?
- I have issues installing the app
- I get an error when I want to sign up for first time
- I authenticate with my bank and then I receive an error
- I get an error when I am trying to recover my profile
- I get an error when adding a connection (e.g. Equifax)
- I get an error when using a connection (e.g. Equifax)
- I get an error after I scan a QR code
- I get an error when I check my activity log
- My app is constantly crashing
- I have another issue (provide more details below)
Description of Problem (required) * Required
Please describe the issue in detail. For security reasons do not include sensitive information such as your bank account details.
Phone model
Phone OS
Verified.Me App Version
Date and Time
Error Message Text (if applicable)
Error ID or Code
After clicking “Submit”, the information you provide will be collected for troubleshooting purposes.