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Frequently Asked Questions

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Support

We’re available 24/7 by phone at 1-844-778-5409. Or choose a section below to get started.

Frequently Asked Questions

Report a Problem

Support
Report a Problem

Note about iOS 14 Preview
The Verified.Me mobile app is supported on iOS (10+) and Android (5+) smartphones. Please note that the app doesn’t support tablets or the preview/beta editions of iOS and Android. The web-based version of the service, which is an available option with participating service providers, can be used on any device that has an internet browser.
Have you checked our online help materials? (required) * Required
- Yes
- No
Please visit our support section here.
Is your issue related to authenticating to the application through your bank? (required) * Required
- Yes
- No
Please contact your bank for support with authenticating.
BMO - 1-877-CALL BMO
CIBC - 1-800-465-2422
Desjardins - 1-800-224-7737
RBC - 1-800-769-2511
Scotiabank - 1-800-472-6842
TD - 1-866-222-3456
First Name * Required
Email * Required
Email Confirm Email
Type of Problem (required) * Required
- Authentication
- Error Message
- I Have a Question
- Other Inquiries
Where in the app are you seeing the error/problem?
- I have issues installing the app
- I get an error when I want to sign up for first time
- I authenticate with my bank and then I receive an error
- I get an error when I am trying to recover my profile
- I get an error when adding a connection (e.g. Equifax)
- I get an error when using a connection (e.g. Equifax)
- I get an error after I scan a QR code
- I get an error when I check my activity log
- My app is constantly crashing
- I have another issue (provide more details below)
Description of Problem (required) * Required
Please describe the issue in detail. For security reasons do not include sensitive information such as your bank account details.
Phone model
Phone OS
Verified.Me App Version
Date and Time
Error Message Text (if applicable)
Error ID or Code
After clicking “Submit”, the information you provide will be collected for troubleshooting purposes.

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Need Technical Support? We're available 24/7 by phone at 1‑844‑778‑5409

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