Category: General Error Messages

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GEM31 – Sorry, *Connection* does not allow this type of transaction. If the problem persists please contact *the Connection*.

"This error message displays when a user attempts to add a new Connection but is unable to do so due to some kind of error on the Connection's end. The precise issue may vary and will be autopopulated at the end of the error message, depending on the situation. If you see this message, we advise tha...

GEM32 – Sorry, *Connection* cannot locate your information. If the problem persists please contact *the Connection*.

This error message usually displays when a user is in the process of adding a Connection to their Verified.Me profile. If you are seeing this message, it's because the Connection is unable to locate the necessary information about you, meaning it's likely that you don't have a profile with them in t...

GEM33 – Sorry, *Connection* encountered an issue with your information in their records. If the problem persists please contact *the Connection*.

"There are a number of reasons why you are receiving this error message. What triggers this message is a Connection being unwilling to share your information for a variety of possible reasons. Since we do not have visibility on the exact details, please contact the Connection that holds your informa...

GEM34 – Oops, it’s not you, it’s us. Please try again later.

This is a general error and pops up as the result of an unexpected, irregular issue. You can try the same action later and, if you are then still experiencing issues, please fill out our Report a Problem form at www.verified.me/support/#reportaproblem or contact our 24/7 support line at 1-844-778-54...

GEM35 – App Update Required. There is an important feature enhancement in the newest version of the app. Please update to continue.

If you receive this error message, you have an outdated version of Verified.Me. To avoid this error, ensure the newest version of the app is downloaded.