Category: General Error Messages

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GEM11 – Failed to generate email. Please try again.

You may receive this error if your device is not properly connected to the internet or if there is an issue with the app. To resolve this issue, try ensuring that your device is connected to the internet, restart the Verified.Me app or reboot your phone.

GEM12 – This Verified.Me profile already exists!

If you in fact already have a Verified.Me profile but are experiencing difficulties accessing it, try the following steps: Remove the Verified.Me app Re-install the Verified.Me app Open the app and choose “I already have a Verified.Me profile” If you receive this error and have never u...

GEM13 – No email application

You will need to ensure that email is set up on your device. Check to see if a default email service has been installed or configured on your phone and try again once you have successfully enabled email functionality.

GEM14 – Verified.Me is not supported on your device.

If you receive this error message, then Verified.Me is not supported on your device. Please note that Verified.Me is currently supported on iOS (10+) and Android (5+) smartphones.

GEM15 – Files access permission is needed in order to send the logs.

You will need to ensure that file access is enabled on your device. To enable this, go to your phone Settings and, under Applications, find Verified.Me and make sure that the current permission setting allows the Verified.Me app to have file access.

GEM16 – We couldn’t complete your request. You will need to recover your Verified.Me Profile.

If you receive this error, then you may have removed the passcode on your device and consequently lost the data associated with the Verified.Me app. To resolve the issue, you will need to reconfigure the passcode feature on your device and then recover your profile by reinstalling the Verified.Me ap...

GEM17 – Please authenticate in order to access the Verified.Me app.

This is security enhancement feature. As soon as you authenticate again, you can continue from where you left off.

GEM18 – After you deleted or reset your passcode, you will need to recover your Verified.Me profile.

After setting up your passcode/passkey, follow these steps to recover your Verified.Me profile: Remove the Verified.Me app Re-install the Verified.Me app Open the app and choose “I already have a Verified.Me profile”

GEM19 – It seems you have an existing profile. Please try again by tapping “I already have a Verified.Me profile” on the Welcome screen.

If you receive this error message, it has been detected that you already have an existing Verified.Me profile. Tap on “I already have a Verified.Me profile” on the Welcome screen to log into your profile. If you don’t believe you have an existing Verified.Me profile, contact your financial instituti...

GEM20 – Unable to find your existing profile. Please ensure you are using the same financial institution login as when you originally registered.

You will receive this error message if the Verified.Me app can’t detect that you already have an existing profile. Please ensure that you are authenticating with the same financial institution you used as your sign-in partner the first time you logged into the application. If this is your first tim...