Category: General Error Messages

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GEM1 – Your Verified.Me account has been suspended. Please contact your financial institution for further details.

In the event that your Verified.Me account has been suspended, you must contact your financial institution in order to get your account restored. Once restored, you will once again be able to log back into the application.

GEM2 – We are experiencing issues trying to reach the Verified.Me services. Please make sure that you have network connectivity.

This is likely due to your smartphone having lost connectivity to internet data or WiFi. Check your data connectivity status on your smartphone and ensure that you are connected to the internet. If you can’t use the app but your browser works, try closing Verified.Me and re-opening it as a potent...

GEM3 – Camera permission is needed in order to scan a QR Code.

When a popup box requesting Camera permissions appears, tap "Allow" to give Verified.Me permission to use your Camera in the app. If you have permanently disallowed the camera function in the Verified.Me app, go to your general app settings, find “Verified.Me” and change the app permission to allow ...

GEM4 – We are having some temporary issues with the Verified.Me services. Please try again later.

If you are receiving an error code on the screen, and in the event that you are unable to access the Verified.Me services, please fill out our Report a Problem form at www.verified.me/support/#report-problem or contact our 24/7 support line at 1-844-778-5409 and our support team will be happy to ass...

GEM5 – Make sure that your phone has the device passcode enabled and try setting up your Verified.Me profile again or recovering it if it was set up previously.

In order to strengthen security measures, Verified.Me is designed to work only on devices that have the passcode feature enabled. To set up a passcode on your device, exit the Verified.Me application and follow your device manual to set up a passcode/passkey. Once the passcode is created, you shoul...

GEM6 – Please make sure your cellular data is on while verifying your phone number.

In some cases, your service provider may want to check the phone number (SIM) of its users. In the event of this, you will be required to turn WiFi off and ensure you are connected to cellular data. Once completed, you can connect to WiFi again and continue using the Verified.Me app.

GEM7 – You do not have the required information to fulfill this request. Missing information is not available at this time.

You will see this error message if there is missing information required to perform an activity that is not available at the time for various reasons. Please try again later or, if you are still experiencing issues, please fill out our Report a Problem form at www.verified.me/support/#report-problem...

GEM8 – Please make sure your WiFi is off while verifying your phone number.

In some cases, your service provider may want to check the phone number (SIM) of its users. In the event of this, you will be required to turn WiFi off and ensure you are connected to cellular data. Once completed, you can connect to WiFi again and continue using the Verified.Me app.

GEM9 – We are experiencing issues trying to reach the Verified.Me services. Please make sure that you have network connectivity and you have the latest version of the app.

This error message is most likely related to your device's data connectivity. Please make sure that you have the latest version of the app and you are connected to internet. If issues persist, please try again later.

GEM10 – Files access permission is needed in order to send the Terms and Conditions.

In order to send the Verified.Me Terms and Conditions via email, users are required to have “file access permission” enabled on their smartphone. To enable this setting, go to your phone's application settings, find the Verified.Me app and change the default permissions there.