Category: Frequently Asked Questions
If you can no longer log in or use the app, you can easily reset it and start from scratch. To reset the Verified.Me app, go to “Settings” in the app, then tap on “Support” and you will see the “Reset App” option. Tap on this option to reset the app.
Please note that you will need to sign up or lin...
If you become aware of activity with your Verified.Me profile that you have not performed, please contact your financial institution immediately and report the activity as unauthorized.
Please contact your financial institution immediately and report the unauthorized recovery event.
Please contact your financial institution immediately and report the unauthorized Verified.Me profile creation. Your financial institution will be able to delete the unauthorized profile and assist you with any other necessary steps.
Please contact your financial institution immediately and report the phishing attack. Your financial institution will assist you in taking any necessary actions required. If you are concerned about any privacy issues relating specifically to Verified.Me, please contact the Chief Privacy Officer at ...
Verified.Me does not have your email address and will never send you unprompted emails or text messages. If you receive an unprompted email or text message, do not click any links or forward the messages on. These messages are likely phishing attempts and are not real.
SecureKey’s services are, a...
Verified.Me is a network solution for digital identity involving multiple participants working together to assist SecureKey in the operation of the Verified.Me service for eligible individuals wishing to conduct business in Canada.
The network underlying the Verified.Me service is operated and fa...
After you have created your profile, Verified.Me enables Mobile Verification Services offered by EnStream, the authorized agent of your mobile service provider, to simplify any future transactions you agree to. No personal information has been shared with EnStream or your mobile service provider dur...
Changing the language of the Verified.Me app can only be done by setting your language preference in your device's Settings menu and cannot be done from within the app. The app currently supports both English and French.
Sometimes your smartphone may prevent the Verified.Me application from opening a link and force open your native browser instead. Simply follow the steps on your smartphone screen to adjust the settings and prevent this from happening in the future.
First, make sure you have the Verified.Me app i...