Category: Frequently Asked Questions
Your personal information is only shared under your explicit consent and can be reviewed at any time before consenting to share. The personal Information that is being shared is limited to personal identity details and contact details that you consent to share. Your account number and account type a...
You can easily view your transaction history in the app. Watch our short tutorial to learn more: https://verified.me/getting-started/
Please note that it is currently not possible to review transaction history on the web-based version of the service.
You do not have to pay for downloading or using Verified.Me. However, data rates may apply. Transactions made through the Verified.Me service do not have any impact to how you use your financial institution account or any product conditions, like daily limits.
No, your personal information is not automatically updated. If you update your information with a Connection, that Connection may choose to make that update reflect in your profile immediately or with some delay, based on that Connection's processes. Please review your information before sharing to ...
1. For login issues with your financial institution account (expired password, forgot password, lockout), please contact the financial institution you are you are using when enrolling in Verified.Me.
2. Please visit www.verified.me/support/knowledge-base for the most commonly asked questions.
3. Y...
To sign out of the app, go to Settings, go to "Account & Authentication" and tap on "Sign Out of Verified.Me". You will be prompted to confirm your decision by tapping "Sign Out".
1. For login issues with your financial institution account (expired password, forgot password, lockout), please contact the financial institution you are using when enrolling in Verified.Me.
2. Please visit www.verified.me/support/knowledge-base for the most commonly asked questions.
3. You can “...
If your profile is in an active state (e.g., not suspended and not deleted), you may be able to restore your profile to a new smartphone.
1. Download the app on the new smartphone.
2. Launch the Verified.Me app and tap on "I have a Verified.Me profile".
3. Follow the instructions provided to re...
If you can’t access the Verified.Me app via the App Store or Google Play, double-check that your store region is set to Canada. This is the only region where you are able to download and use the Verified.Me app.
In the mobile app, you can see what happened in your activity log. If your activity log indicates that the information was delivered to the network participant, then contact that network participant to resolve the issue (the transaction was successful). If the transaction log indicates the transacti...