Category: Frequently Asked Questions

You are here:

001 – Who has access to my personal information when I use the Verified.Me service?

Your trusted Connections (i.e. financial institutions, credit bureaus) have personal information about you through your existing services with them. It's like you asking your bank to provide an insurance company with a subset of information they have on file about you. Since it's your personal infor...

002 – Who holds the data being exchanged with Verified.Me? And where is my personal information stored?

Your personal information is stored and maintained by your trusted Connections - such as your financial institution. Other trusted network participants that you have authorized to receive your personal information may also store a copy. To learn more, please review the Terms and Conditions on the Ve...

003 – What is Verified.Me?

Verified.Me, by SecureKey Technologies Inc., is a new Canadian service to help you verify your identity, so you can get things done fast online, in person and on the phone(1). Verified.Me helps you verify your identity quickly and securely from your web browser or smartphone, using personal informat...

004 – How does Verified.Me help me?

1. Save time No need to compile documents or go in person to register for services or products. With Verified.Me, you can use personal information you have already provided to other trusted Connections, like your financial institution, to quickly get access to services and products you need. 2. ...

005 – How do I enroll in Verified.Me?

To create a Verified.Me profile via the mobile app: 1. Download the Verified.Me app for free* from the App Store (iOS) or Google Play (Android). 2. Once the app is installed, tap on the Verified.Me icon to open it. 3. Tap "Sign Up" and follow the instructions to complete the registration proces...

006 – How is Verified.Me safe?

1. Verified.Me is a service offered by SecureKey Technologies Inc. The Verified.Me service was developed in cooperation with seven of Canada’s major financial institutions – BMO, CIBC, Desjardins, National Bank of Canada, RBC, Scotiabank and TD – along with our innovation partners, using strong secu...

007 – Does it cost me anything?

No, the service is free for users in Canada. You do not have to pay for downloading or using Verified.Me. Standard message and data rates may apply.

008 – What smartphones are eligible for Verified.Me?

The Verified.Me mobile app is supported on iOS (10+) and Android (5+) smartphones. Please note that the app doesn’t support tablets or the preview editions of the Android OS. The web-based version of the service, which is an available option with participating service providers, can be used on any d...

009 – Which financial institutions can I select to enroll in Verified.Me?

BMO, CIBC, Desjardins, National Bank of Canada, RBC, Scotiabank and TD(1) are participants in the Verified.Me network. You must have an active and existing online banking relationship with one of these financial institutions to enroll in and use the Verified.Me service. (1)Today, BMO, CIBC, Desj...

010 – Which trusted organizations can I add as Connections?

Verified.Me is supported by a network of trusted organizations committed to creating a better, safer verification experience for users, such as financial institutions and credit bureaus. The network is always evolving. Check back here to see the latest participants.