GEM32 – Sorry, *Connection* cannot locate your information. If the problem persists please contact *the Connection*.

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This error message usually displays when a user is in the process of adding a Connection to their Verified.Me profile. If you are seeing this message, it’s because the Connection is unable to locate the necessary information about you, meaning it’s likely that you don’t have a profile with them in their database. In the event of this, please contact the organization with which this issue is occurring.

To learn more about what Connections are, click here.

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