GEM20 – Unable to find your existing profile. Please ensure you are using the same financial institution login as when you originally registered.

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  • GEM20 – Unable to find your existing profile. Please ensure you are using the same financial institution login as when you originally registered.
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You will receive this error message if the Verified.Me app can’t detect that you already have an existing profile. Please ensure that you are authenticating with the same financial institution you used as your sign-in partner the first time you logged into the application.

If this is your first time logging into the app, launch the app again and choose “sign up”.

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