068 – What do I do if during registration I get an error about my phone number on my RBC profile?

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Before starting the registration process with RBC, please ensure you have the RBC mobile banking app on your phone and have set up your online banking profile. Please note that your mobile device must be added to your banking profile and marked as your primary device. If not, you will not be allowed to proceed with Verified.Me registration until this is amended.

Follow the below steps to update your primary contact number.


Step 1: Open the Verified.Me app and tap on “Sign Up.”
Step 2: Tap on “Get Started”
Step 3: Tap on “RBC Royal Bank”
Step 4: Tap on “Go to RBC Royal Bank”
Step 5: Sign in to RBC
Step 6: If you do not have your mobile device marked as your primary number, you will not be allowed to proceed with your Verified.Me registration until this is amended.

The RBC app will display an incomplete profile error with the “Contact Numbers” section marked with a red “Required” message. Tap on “Edit” to continue.

Note: the following example screens have no personal details showing — you will see your profile details displayed throughout.

Step 7: Tap on “Contact Numbers”
Step 8: Tap on “Add”
Step 9: Enter the “Location,” “Type” and “Mobile Number” for your primary phone number. Tap on the toggle to set the number as your primary contact number. Tap on “Save” when done to return to the previous screen.
Step 10: You should now see your newly added mobile contact number with the “(Primary)” designation beside the location type. If you see a duplicate entry here in addition to the primary entry this is okay.

Tap on “< Verified.Me” in the top left of your screen to return to the Verified.Me app.

Step 11: Tap on “RBC Royal Bank”
Step 12: Tap on “Go to RBC Royal Bank”
Step 13: Sign in to RBC
Step 14: The RBC app will now display your revised profile details, including the primary mobile phone number. Tap on “Confirm” to continue. As before, this example screen has the personal information removed, showing only an example phone number — your screen will show your complete profile details.
Step 15: Tap on “Continue”
Step 16: Review the Terms and Conditions & Privacy Notice. Tap on “Agree” to continue.
Step 17: You’ve successfully registered with Verified.Me. Tap on “Continue” to go to the “Home” screen.
Step 18: That’s it!
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