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049 – I can’t access Verified.Me through the App Store or Google Play. What do I do?

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  • 049 – I can’t access Verified.Me through the App Store or Google Play. What do I do?
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If you can’t access the Verified.Me app via the App Store or Google Play, double-check that your store region is set to Canada. This is the only region where you are able to download and use the Verified.Me app.

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