Simplifying digital identity for Canadians

Employment and Social Development Canada (ESDC) is now offering the Verified.Me service to Canadians when registering for My Service Canada Accounts (MSCA).

Canadians registering for MSCA can choose Verified.Me to help verify their digital identities using personal information they consent to share from one of the six major financial institutions in Canada — BMO, CIBC, Desjardins, RBC, Scotiabank or TD.

By selecting Verified.Me, Canadians now have a real-time alternative to the ESDC in-person or mailed Personal Access Code identity verification methods.

ESDC: BMO
ESDC: CIBC
ESDC: Desjardins
ESDC: RBC Royal Bank
ESDC: Scotiabank
ESDC: TD

Secure, fast and consent-based

With Verified.Me, Canadians who bank with BMO, CIBC, Desjardins, RBC, Scotiabank or TD benefit from industry-leading technology.

Verified.Me and ESDC have no access to your banking information or the credentials you use to log in to your financial institution.

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Consent-based
Sharing

Your personal information is only shared with your consent.

Real-time digital identity with ESDC

Real-time
Digital Identity

Get quick access to services whenever you need.

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Sophisticated Encryption

Your information is encrypted so it can’t be read by attackers.

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Privacy by Design

The Verified.Me network has no access to your personal information.

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Built on Blockchain

Your encrypted personal information is shared through the network and not stored in any central location. 

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Bank Grade Security

Leverages bank-grade fraud
prevention protocols. 

Frequently Asked Questions About Verified.Me

How is Verified.Me safe?

The Verified.Me service was developed in cooperation with seven of Canada’s major financial institutions – BMO, CIBC, Desjardins, National Bank of Canada, RBC, Scotiabank and TD – along with our innovation partners. Verified.Me uses strong security protocols and Triple Blind™ capabilities to protect personal information from being identified, accessed or misused. Verified.Me has no access to your banking information or the credentials you use to log into your financial institution. You’ll be asked to consent to every transaction. You’re always in control.

What is the benefit of Verified.Me?

Verified.Me will allow Canadians to register for a My Service Account (MSCA) in real time. Verified.Me is a fast, safe and secure alternative that you can choose instead of receiving a Personal Access Code in the mail.

Who has access to my personal information when I use the Verified.Me service?

Your trusted Connections, such as your financial institution, have your personal information through your existing services with them. Since it is your personal information, Verified.Me allows you to review the displayed information before providing consent to share it. Verified.Me has no access to your banking information or the credentials you use to log into your financial institution. Your personal information is not stored by Verified.Me.

Your personal information found in your Verified.Me profile comes from your financial institution. If you need to update your information you will need to do this through your financial institution. More information can be found at Verified.Me Support.

What is the difference between using Verified.Me and getting a Personal Access Code?

Verified.Me helps you to verify your identity in real time when registering for My Service Canada Account by leveraging information you consent to share from one of the six major financial institutions in Canada. The Verified.Me service is an alternative to the Personal Access Code option, and is available to anyone who banks with BMO, CIBC, Desjardins, RBC, Scotiabank and TD.
Personal Access Codes can still be requested and will be sent through the mail.

Who holds the data being exchanged with Verified.Me? And where is my personal information stored?

Your personal information is stored and maintained by your trusted Connections, such as your financial institution. Other trusted network participants that you have authorized to receive your personal information may also store your information. To learn more, please review the Terms and Conditions on the Verified.Me website.

Is Verified.Me a safer process than receiving a Personal Access Code from ESDC by mail?

Verified.Me provides increased security as, only with your consent, your personal information is shared in real-time, and only with your consent. Personal Access Codes are shared by mail and can be intercepted or delayed due to postal disruption.

Which financial institutions can I select to enroll in Verified.Me?

BMO, CIBC, Desjardins, RBC, Scotiabank and TD are participants in the Verified.Me network.

You must have an active and eligible online bank account with one of these financial institutions to enroll in and use the Verified.Me service.

Does Verified.Me have access to or store my financial institution login?

Only your financial institution has access to the credentials you use to log into your financial institution. This information is not accessible by Verified.Me or the service you consent to share your personal information with. Through the Verified.Me service, you can authorize your financial institution to share your personal information to another network participant such as My Service Canada Account (MSCA).

If I have already registered and verified my account, do I need to verify it again with Verified.Me?

No. The Verified.Me service only needs to be used to help verify your identity when registering a new account or if you choose to sign-in with a different credential. Verified.Me is available to individuals who have an online banking relationship with BMO, CIBC, Desjardins, RBC, Scotiabank or TD.

Which devices support Verified.Me?

The Verified.Me mobile app is supported on iOS (12+) and Android (6+) smartphones. Please note, the app doesn’t support tablets or the preview editions of the Android OS.

The web-based version of the service, which is an available option with participating service providers, can be used on any device that has an Internet browser other than Internet Explorer.

What is the difference between Government Sign-In by Verified.Me and Verified.Me?

Government Sign-In by Verified.Me and Verified.Me operate separately, but both fall under the same umbrella of digital identity services offered by SecureKey Technologies.

Government Sign-In by Verified.Me is a secure, private and convenient way to sign into participating government services using your online banking username and password – approved credentials that you already know and trust. This service requires you to use your banking credentials from Trusted Sign-In Partners to sign in every time.

Verified.Me is a digital identity verification network that helps you verify your identity using personal information that you consent to share from your financial institution, with service providers with whom you want to transact. This is a one- time digital identity verification option that remembers your profile and helps you to quickly and securely re-access the products and services you want.

The Verified.Me network is growing and we look forward to welcoming other service providers to the digital identity network in the future.


To learn more about the benefits of digital identity with Verified.Me, visit verified.me

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Need Technical Support? We're available 24/7 by phone. For Verified.Me call: 1-844-778-5409

For Government Sign-In by Verified.Me call: 1-855-433-5397

TTY Service: 1-855-224-1714

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